Refund policy

You see the price before you pay, and you pay only once you agree to it.

Technical audit

If you ask for a refund before we have started your audit, we refund the full amount. Once we have started, the audit is a service already in progress, so refunds are at our discretion. If we can't deliver the audit, for example because we can't access your website, we refund you in full.

Complete Store Audit (fixed price)

If we can't deliver your audit, or it finds fewer than 10 issues worth fixing on your store, we refund you in full. If you believe the report contains a material error, email us within 7 days of receiving it and we will correct it or refund you.

With the Audit + We Fix It package, if the agreed fixes are not live and checked within 7 days of you giving us access to your store, we refund the full amount. We don't guarantee rankings or traffic, because they depend on things outside our control; we guarantee the work.

Store Report

If we can't deliver your Store Report, for example because your store can't be reached or our system fails, we refund you in full. If you believe the report contains a material error, email us within 7 days of receiving it and we will correct it or refund you. Because the report is generated and delivered immediately, we don't offer refunds if you simply change your mind after it has been delivered.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay or PayPal. Banks can take 5 to 7 business days to show the money.

To ask for a refund, email boostmarketing@seovixs.com from the address you used to book.