Services / Retention
RETENTION
Customer retention: email, SMS, loyalty and automated flows
A customer you already have is usually cheaper to sell to than a new one. Most stores leave this revenue on the table with missing or outdated flows, irregular campaigns and lists that were never cleaned. We set up the core automations, a sensible campaign rhythm and consent that respects the rules in each country you sell to.
Who it is for
- Online stores with customers but little repeat purchase
- Brands with email or SMS tools set up but barely used
- Stores selling in several countries that need consent handled per market
- Lead-gen businesses that need follow-up sequences for enquiries
What you get
- Flows and templates that stay in your own email and SMS account
- A campaign calendar you approve in advance
- A monthly report on revenue from email and SMS, list growth and deliverability
What we do
Core flows
Welcome, browse abandonment, cart and checkout abandonment, post-purchase, replenishment and win-back.
Campaigns
A regular, planned calendar of emails and texts built around launches, seasons and your margins.
Segmentation
Segments by behaviour, value and lifecycle stage, so people get messages that fit them.
Loyalty and referrals
Simple programmes that reward the customers who matter most.
Consent and deliverability
Opt-ins, unsubscribe handling, sender settings and list hygiene, so messages reach the inbox and stay within the rules.
THE SEOVIXS METHOD
How we work
- 01
Diagnose
Review your list, flows, campaigns, deliverability and consent records.
- 02
Launch
Build or rebuild the core flows first, then start a regular campaign calendar.
- 03
Compound
Test subject lines, timing and offers, refine segments and add flows as the data grows.
Deliverables
- Retention audit
- Core automated flows
- Email and SMS templates
- Campaign calendar
- Segmentation and consent setup
- Monthly report
Tools and platforms
- Klaviyo
- Omnisend
- Mailchimp
- Shopify Email
- Postscript
- Attentive
- WhatsApp Business
Tool and platform names belong to their owners. Listing them does not mean a partnership or endorsement.
Guides on this
QUESTIONS
Asked before people hire us for retention.
Which email or SMS tool do we need?
Usually the one you already have. If you have none, we recommend one that fits your platform, size and markets.
Is SMS marketing allowed everywhere?
Each country has its own rules on consent and sender registration. We set up opt-in and unsubscribe handling for the markets you sell in. This is practical guidance, not legal advice.
How is it priced?
Quoted personally after the diagnostic, with the scope and price fixed before we start.